FAQs

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WiFi Devices

What do I need to get started?

What operating systems are compatible with the WiFi software?

Windows 7, Windows 8.1, Windows 10

What is the difference between the sample rate and the transmission rate?

The sample rate sets how often the unit takes a reading. The transmission rate sets how often the unit transmits this information back to the PC. For example, to save battery life on the sensor you may select the sample rate as every 10 seconds and have the transmission rate as every 6 readings which will mean your data is updated every 60 seconds.

Settings will not save

View page 8 of Help Guide 3: Network requirements and settings document for more information.

How can I reset my sensor?

The sensor can be reset by holding the button for approximately 10 seconds. Depending on the device model, release the button when either LOW is flashing in the top right-hand corner of the display or when ‘r5t’ appears in the centre of the screen. The device will retain all settings but will lose any data that had not been transferred to the FilesThruTheAir™ Cloud. It will continue to be connected to the account it was set-up with and will simply start a new recording session.

Before doing anything after charging up the data logger, always fully factory reset the device before trying to set it up, and after any failed setups. To do this depress the front button for approximately 20 secs until the LCD display reads 'FA5r', then release the button, it will then be fully factory reset. Do not be tempted to release when it gets to approximately 10 secs when the display will change to read 'r5t', make sure you keep the button fully depressed. We do get a lot of customers who release too early and only reset the device! Doing this will return the device to the factory default state, deleting all settings and clearing any remaining data. The device will no longer be connected to any network or FilesThruTheAir™ Cloud account.

IT IS RECOMMENDED THAT YOU ARCHIVE THE DEVICE ON YOUR FILESTHRUTHEAIR™ CLOUD DEVICES PAGE BEFORE UNDERTAKING A FACTORY RESET.

What does it mean when the MAX, MIN and battery symbol are all displayed on the LCD at the same time?

This is displayed if the device is charging, and the temperature of the battery is above 40°C.  For safety, the device will stop charging until the temperature has returned to a safe level.

How do I turn the sensor off?

The sensor cannot physically be switched off; it will remain on permanently until the battery runs out.

How do I know if my router is 802.11b compatible?

All WiFi AP/Routers are 802.11 compatible and there are currently five standards in general use; a, b, g, n and ac. To find out what type of router you have, you may need to refer to your AP/Router user manual or contact your Internet Service Provider or IT Department.

Why have I lost all my data?

The only way sensor data is lost is if you deliberately delete a sensor from your Cloud or PC account or perform a reset on the device (see above).  The PC or Cloud will ask if you definitely want to delete the sensor so you won’t be able to do this by mistake.

Sensor will not connect to the PC via USB

1)    Unplug the USB cable and reconnect

2)    Sometimes USB cables can fail, if possible try another USB cable

3)    There may be a difference between the USB ports on your PC, try another USB port

4)    Restart the PC and reopen the WiFi Sensor Software

If the above has not resolved the problem please try the options below

1)    Do a soft reset of the sensor by holding the button for 10 seconds (Unit flashes 'LOW' battery symbol or shows 'rSt')

2)    Factory reset the sensor by holding the button in for 20 seconds (Unit shows FArS)

3)    Unplug any unnecessary USB devices 

If the above has not resolved the problem please try the options below

1)    Check device appears in Device Manager You should see a COM Port labelled STMicroelectronics. Check that is it is not disabled and showing as working normally.

2)    If the device is listed but not working please reinstall the software.

3)    Change the COM port number. To change the COM port go to Control Panel, Hardware and Sound, Device Manager, Ports, STMicroelectronics Virtual COM port, Port Settings, Advanced and then select a COM port from the drop-down menu that is not in use. Windows Vista and XP may differ.

If you have tried all of the above but the sensor is still not recognised by your PC please contact your supplier.

My wireless network does not appear in the list during setup

1)    Refresh the network list

2)    Sensor may be out of range of the access point or router - move the sensor closer

3)    The wireless network name (SSID) for your network may be hidden - select Other Network and enter the parameters manually

4)    Restart your access point or router

5)    Your wireless network may not support the required 802.11b data rates - check the configuration of your access point or router.  Refer to Help Guide 3.

6)    On rare occasions, the SSID may contain invalid characters which can stop it from being displayed.  Refer to Help Guide 3.

My wireless network appears in the list but the sensor fails to connect

1)    Have you selected the correct wireless network?  There may be multiple networks with the same name (SSID).  If necessary check the MAC Address of your access point or router against that shown in the list of networks.

2)    Check that password being entered is correct - don't forget it is case sensitive

3)    Sensor may be out of range of the access point or router - move the sensor closer

4)    If the wireless network is using WEP Encryption ensure that the HEX key is being entered rather than the password. Online converters are available.  The passkey consists of a string of characters A-F and numbers 0-9.

The next button is missing on the Alarms page 

Check that the font scaling on your PC is set to 100%

Will the device work with a VPN (Virtual Private Network)?

Due to the increased latency introduced by establishing a connection that can cause time-out problems, we advise against it, but provided that the VPN can allow the sensor device internet access via TCP port 14354, it is technically possible.

What affects the battery life of my FilesThruTheAir WiFi device?

1) Transmission period
2) WiFi encryption method
3) WiFi encryption key rotation frequency (determined by the router)
4) Signal strength between router and WiFi device
5) Presence, volume and type of WiFi traffic from other devices
6) Sample rate
7) Operating temperature

How do I mute the alarm on the WiFi-Alert?

Press the button on the WiFi-Alert once or remotely via the PC software.

What do the different LEDs on the WiFi-Alert mean?

1) Bottom right LED constantly on: the Alert is powered up and waiting to be configured.

2) Bottom right LED flashing: the Alert is powered up and searching for the WiFi access point it has been configured for.

3) All LEDs flashing/chasing around the outside edge: the button has been pressed for 10 seconds and when released the Alert will restart. 

How do I activate the WiFi signal strength indicator on the WiFi-Alert?

Press the button three times.  All LED's and a fast beep indicate a strong signal.  Limited LEDs and a slow beep indicate a weak signal.

How should I power a WiFi-Alert?

The WiFi-Alert has been designed to be continuously powered via the mains. However, it does contain a rechargeable lithium polymer battery for positioning the device and for limited power during the event of a mains failure.

Can I use my WiFi-Alert on the FilesThruTheAir™ Cloud?

The WiFi-Alert is not currently Cloud compatible.  However, plans are underway to introduce a Cloud compatible version.

The WiFi icon on my sensor is flashing, what does this mean?

This means that the sensor is not connected to the FilesThruTheAir™ Cloud. Check your network connections first and then make sure that the sensor is within range of the access point or WiFi router. To save battery power, the sensor may be in sleep mode for up to 30 minutes and will then look for a connection again. No data is lost while the sensor is temporarily not connected. Once connection is resumed all data will be synchronised with the FilesThruTheAir™ Cloud.

How do I force a transmission from my WiFi sensor device?

When the sensor is displaying the main reading screen on the LCD, press the button on the front four times. The MAX, MIN and Signal Strength screens will be quickly displayed. The device will try to transmit its latest data immediately, regardless of the transmission rate setting.

I have connected the device to my PC using the USB cable, but the software does not see it. What should I do?

You can try any or all of these steps to help with this problem:

1) Remove the USB cable and re-insert.
2) Restart the software.
3) Missing Drivers. If this is the case please reinstall the software.
4) Factory reset the device by depressing the front button for approximately 20 secs until the LCD display reads 'FA5r', then release the button, it will then be fully factory reset. Do not be tempted to release when it gets to approximately 10 secs when the display will change to read 'r5t', make sure you keep the button fully depressed. We do get a lot of customers who release too early and only reset the device!

Why will my device not connect to the wireless network?

You can try any or all of these steps to help with this problem:

1)   Check that the password being entered is correct.

2)   Check that 802.11b is enabled on the access point or router.

3)   Ensure MAC filtering is not switched on in the access point or router. If it is switched on, only known devices will be able to connect to your router.

4)   Check that your network has an internet connection.

5)   Check that the sensor is in range of the router.

6)   Check to see if the router has the latest firmware.

7)   If the access point or router has WEP Encryption ensure that the HEX key is being entered rather than the password. You can find the HEX key in the internal settings of your access point or router. Alternatively, search the web for resources to help convert your password to a HEX key.

8)   Check that DHCP service is running. This allows the sensor device to be allocated an IP Address. Normally, the DHCP service runs on either your router or on a network server. Make sure that the configured DHCP IP address range allows the addition of new devices if not, then extend the range.

9)   If your wireless network uses WPA Enterprise, make sure that the correct authentication type is selected from the drop-down box. Only the types listed are supported.

10) If your access point or router has a wireless mode setting, this must be set to ‘Mixed’, not ‘Greenfield’.

11) Make sure that the SSID name does not contain spaces.

If the device battery runs out, will I lose all of my data?

The device will not take readings when there is no power but all readings it has taken prior to the loss of power will be synchronised.  Once recharged, the device will reconnect to the FilesThruTheAir™ Cloud, start a new recording session, and continue recording.

If using battery power you must set suitable sample and transmission rates as these will affect your battery life.  You can power the device from mains using a suitable USB power supply if fast transmission rates or long-term, uninterrupted logging is needed.

If I have a power outage, will I lose any data?

As the device is battery powered, it will always continue recording at the sample rate you have set.  If a power outage occurs, the device will continue to attempt to connect to your network until power returns and the access point or router becomes available again. The device then synchronises all remaining data with the FilesThruTheAir™ Cloud. No data is lost.

What battery life can I expect from my sensor devices?

There are a number of factors which can significantly affect the battery life of the sensor including; transmission period, WiFi encryption method, WiFi encryption key rotation frequency (determined by the Access Point or router), signal strength between access point or router and sensor device, presence volume and type of WiFi traffic from other devices, sample rate, and operating temperature. In our tests, we regularly achieve battery life in excess of six months with a transmission rate of one hour or more.

Below is a brief matrix of estimated battery life for a number of WiFi transmission period scenarios:

 Transmission Period  Typical Battery Life
 1 Minute  1 Month
 15 Minutes  3 Months
 1 Hour+  6 Months+

How do I charge the battery in my sensor device?

The sensor will arrive partly charged but ideally, you should charge it for 24 hours before use for optimum performance. The battery can be recharged via a PC, a USB +5V wall adapter, or a portable USB battery pack using the USB lead provided.

!    Please note that due to the heat generated whilst charging, WiFi devices with an internal temperature sensor will indicate a temperature a few degrees above the ambient temperature. Once fully charged, this heat generation ceases and the sensor will eventually indicate the correct temperature.  This anomaly does not apply to data loggers with external temperature probes.

How long will it take to fully recharge my sensor device?

From a very low battery state, it can take up to eight hours to fully charge your sensor.  The battery status can be seen from the Devices page on the FilesThruTheAir™ Cloud.  The battery can be recharged via a PC, a USB +5V wall adapter, or a portable USB battery pack using the USB lead provided.

Can I permanently power my sensor device?

Yes, you can permanently power the sensor using a USB wall adapter or external battery pack (both available separately)

Please note that due to the heat generated whilst charging, WiFi devices with an internal temperature sensor will indicate a temperature a few degrees above the ambient temperature. Once fully charged, this heat generation ceases and the sensor will eventually indicate the correct temperature. This anomaly does not apply to data loggers with external temperature probes.

How do I update my devices?

The WiFi devices contain program code that runs internally, often referred to as firmware. You can update the firmware via the FilesThruTheAir™ WiFi Sensor Software (v1.30.41 onwards) by clicking on the green ‘Advanced Tools' icon and then clicking on the green 'Firmware Updater' icon. You’ll need to connect the device to the PC using the USB cable provided then follow the on-screen instructions to download and update the latest firmware versions.

To benefit from the latest improvements we recommend using the latest firmware releases for your devices. Depending on the previous firmware version, your device may be in a factory-reset condition following a firmware update, and will need to be connected to the Cloud. Any existing data for this device on the FilesThruTheAir™ Cloud will be archived for safekeeping.

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Cloud Services

If I have a power cut or my WiFi network stops working, will I lose any of my data?

No, even if your WiFi network has failed, the device will continue logging at the sample rate that you have set. When your WiFi network is restored, the device will automatically synchronise data to the Cloud. No data is lost.

My sensor devices are not communicating with the FilesThruTheAir™ Cloud?

If your access point or WiFi router is working, your device may be out of range. You can check the range of the sensors by pressing the device button three times. This will show a number between 1 and 10 if you have a signal, with 1 being a low signal and 10 a strong signal. When the sensor device shows ‘- -‘, there is no signal.

Does it cost to use the FilesThruTheAir™ Cloud?

If you have Signed-Up with FilesThruTheAir™ directly, our charges will depend on which account type you have chosen and how many sensors you require connected to your account.

Below are the three account details:

FREE – Up to two sensors with alarms capability – perfect for the beginner to try the system.

PERSONAL – Unlimited sensors, data storage and e-mail alerts. Data Export and Report Printing.

PROFESSIONAL – As per the PERSONAL account with the addition of multiple locations, multiple users and an administrator panel to control your system. In addition, a Device Audit trail is exportable from the Session tab in the View Data page.

If your Cloud service has been provided by a 3rd party or your supplier, you should contact them directly about billing enquiries.

What is an Audit Check?

In some applications, it is necessary for a sensing device to be visited periodically and physically checked by the user. When enabled, the Audit Check function records these checks, which are displayed on the graph, and in tabular data. Change your Audit Check settings in the Change Device Settings page.

To record an Audit Check, the user simply presses and holds the device button for three seconds. On the LCD, both MIN and MAX flash together to acknowledge that the Audit Check has been recorded.

What does Setup Pending mean?

This means that you have changed a setting on a sensor, for example, the transmission rate, an alarm level or any other parameter. The sensor will receive its new settings the next time it transmits to the FilesThruTheAir™ Cloud, hence the set-up will be pending until that time.

How many sensors can I connect to my FilesThruTheAir™ Cloud account?

The number of sensors you can connect will depend on which type of FilesThruTheAir™ Cloud  account you have. This can be the Free, Personal or Professional accounts.

The Free account is limited to a maximum of two sensors, whereas the number of sensors that can populate Personal and Professional accounts are limited only by the payment plan selected.  

Is it possible to upgrade or downgrade my account?

If you have signed-up with FilesThruTheAir™ directly, you can upgrade your account at any point. Downgrading is also possible, depending on the number of sensor devices you have connected to your account. You cannot downgrade to a FREE account. To change your account type, click on the “Upgrade” link or follow the “Change or Close my account” link from the Home page.

If this Cloud service has been provided to you by a 3rd party or your supplier, you should contact them directly about changing your account.

How can I cancel my FilesThruTheAir™ Cloud account?

If you have signed-up with FilesThruTheAir™ directly, you can cancel your account at any time by clicking on the “Account” link and selecting CLOSE ACCOUNT.  Your sensor devices will no longer work on the FilesThruTheAir™ Cloud but can still be used in PC only applications.

If this Cloud service has been provided to you by a 3rd party or your supplier, you should contact them directly about cancelling your account.

Can I purchase a FilesThruTheAir™ Cloud account in my country’s currency?

If you have Signed-Up with FilesThruTheAir™ directly, you can pay in GBP or in USD.  If you are not in a country using GBP, we would recommend using USD as your payment method.

If your Cloud service has been provided to you by a 3rd party or your supplier, you should contact them directly about paying for your account.

How can I access the FilesThruTheAir™ Cloud?

You can access your FilesThruTheAir™ Cloud account using any internet enabled device through a web browser by visiting www.wifisensorcloud.com. This could be your PC at home/office, your iPad/tablet or your mobile phone, etc. The FilesThruTheAir™ Cloud supports IE11 and above, and the latest Chrome, Firefox and Safari browsers. Data charges may apply if viewing data from your FilesThruTheAir™ Cloud account on your mobile phone.

How secure is my data on the FilesThruTheAir™ Cloud?

Your data on our FilesThruTheAir™ Cloud account is very secure. The only way to access your account and data is to use the email address and password that you specified when signing up to your account. If you have a Professional account with multiple users, a user with Administrator privileges can control which data individuals can access.

We regularly back up all data and take all industry standard precautions. However, we always recommend that you also back up any data locally.

What is the difference between the sample rate and the transmission rate?

The sample rate sets how often the WiFi device records a reading. The transmission rate sets how often the WiFi device transmits this information to the FilesThruTheAir™ Cloud. Choosing the right sample and transmission rate for your specific needs is vital to ensure that you maximise battery life. Every application is different so we have made the system as flexible as possible.

Why have I lost all my data?

The only way sensor data is lost is if you delete a sensor device. The FilesThruTheAir™ Cloud asks if you definitely want to delete the sensor so you will not be able to do this by mistake. If you have a Free account, the FilesThruTheAir™ Cloud stores only the most recent 45 days of data. Data older than this is automatically deleted.

 !    Please be aware that when you highlight a unit on the ‘Devices’ screen and then go to ‘View Data’, only the data from the latest ‘live’ data session will be displayed.  You have to click on the ‘Other Sessions’ tab, which will then bring up a list of all the sessions for that device.  Just highlight the session you want and click on Graph, Data or Summary to bring up the views for that particular data session.

How do I archive or delete a device?

Select the device(s) and click on “Archive/Delete”. From the options list you may:

1) Archive            keep the data but deactivate the device(s), which then cannot be reactivated and will have to be setup again using the latest WiFi Sensor Software

2) Clear                 keep the device(s) active but delete all of the data.

3) Delete             delete the data and take the device(s) out of use.

Is there an app for the FilesThruTheAir™ Cloud?

Yes, there is indeed a 'Files Thru The Air' App for Android phones available from the Google Play Store.  Once you have set-up the devices on your Cloud account, the App enables you to monitor your sensors and change settings and parameters in the Cloud whilst on the go.  To compliment the Android offering, we are working on developing an IOS App due for release in 2016. 

How often does the sensor device send data to the FilesThruTheAir™ Cloud?

When you first connect the sensor to your FilesThruTheAir™ Cloud account the default transmission period is pre-set to five minutes. You can change the transmission rate by clicking on the sensor you want to change and then clicking on Change Device Settings. The transmission rate setting does not affect the delivery of alarm conditions which are transmitted immediately.

Can I try the FilesThruTheAir™ Cloud service before committing myself to paying monthly for an account?

Our Free account is perfect for people wanting to trial the FilesThruTheAir™ Cloud with up to two devices. Reporting functionality is limited to paid-for accounts but the Free account will allow you to try the system. If you have Signed-Up with FilesThruTheAir™ directly, you can upgrade to a Personal or Professional account at any time.  To help you decide which account type is right for you, click the “Upgrade” link

If this Cloud service has been provided to you by a 3rd party or your supplier, you should contact them directly about changing your account.

Is the FilesThruTheAir™ Cloud guaranteed to be “up” 24 hours a day, 365 days a year?

On rare occasions when the servers are upgraded or if any system maintenance is required, the FilesThruTheAir™ Cloud may have to be taken offline. This happens infrequently.

Why does my LCD on the sensor device show a different value to the reading on the FilesThruTheAir™ Cloud?

The LCD is updated every two seconds giving near-instantaneous readings at the sensor whereas the FilesThruTheAir™ Cloud receives readings recorded at the sample rate and transmitted to the FilesThruTheAir™ Cloud at the transmission rate. In the case of the WiFi-TH and WiFi-TH+ sensors, the LCD will indicate measurements at 0.5°C and 1%RH resolution, but the FilesThruTheAir™ Cloud will always show a greater resolution. The FilesThruTheAir™ Cloud is where your raw data should be viewed for the highest resolution.

I noticed that you have a wide range of sensors. Can I add all the different device types to my FilesThruTheAir™ Cloud account?

Yes, all the various WiFi sensors we produce are designed to work with the FilesThruTheAir Cloud account.

However, the exception to this is the WiFi-Alert device, which can only be installed locally on a PC and not in the Cloud. 

How many devices can I add to my FilesThruTheAir™ Cloud account?

It is feasible to have an unlimited number of sensors on your account, depending on your account type. To find out more about high capacity Cloud accounts, please contact FilesThruTheAir™ directly or your supplier .

What if I forget my Cloud account password?

All passwords are held in an encrypted format on-line. If you forget a password, please use the “forgotten password” link on the Sign In screen. This will ask for your email address and will send you a link to reset your password.

Is there a way to reduce the number of email alerts I receive?

You can tailor the emails you receive in a few ways:

1)  When setting up email alerts in the Change Device Settings page, you can freely select which events cause emails to be sent. Perhaps you are only interested in the measured alarm levels and can un-tick some other options you don’t need.

2)  When you set-up an alarm level, you can delay the onset of the alarm by a selectable period of time. For example, when monitoring the temperature of a chiller, you might not need to know if the temperature exceeds the alarm level briefly (when someone opens and closes the door, for instance), but you do need to know if someone leaves the door open. When using dual channel sensor devices, alarm delay is independently settable for each channel.

3)  Have you set an alarm level that is too low or high? Every time a device goes into or out of alarm, an email is sent. If your device is constantly “chattering” around the alarm level, you will receive more emails.

4)  To reduce email traffic further, you can choose to reduce the number of alerts, by periodically summarising them into a single email. You can enable this option, and specify how often the summary emails are sent, in My Settings.

Why is a sensor alarm reset when I change an alarm setting?

Changing any alarm setting in Change Device Settings, will cause the sensor to be refreshed with all alarm settings. This may cause an existing alarm condition to be reset.

Can I use sensor devices to monitor AC power?

Yes, you can receive email alerts when AC power fails or is restored. Simply connect the sensor device to a mains-derived power source (e.g. a USB +5V power supply), and enable email alerts for AC power in Change Device Settings. Caution: Readings may be affected on some types of sensor device while the internal battery is being charged. However, once charged, continued connection of the charger or external battery pack will have no effect.

NEVER CONNECT THE SENSOR DEVICE DIRECTLY TO THE MAINS.

How does the FilesThruTheAir™ Cloud work with time-zones?

Free or Personal FilesThruTheAir™ Cloud accounts have a single time-zone which is specified at the time you Sign Up. All times and dates on the FilesThruTheAir™ Cloud will be shown for your chosen time-zone. In a Professional account, which accommodates multiple sites, you can specify a different time-zone for each location. When viewing data, event logs or device properties in a Professional account, times and dates are shown as local (i.e. at the sensor location).

What is a recording session?

In order to manage data received from your sensor device efficiently, the FilesThruTheAir™ Cloud divides data up into what we call ‘sessions’. Your sensor device will begin a session when it first begins logging. If you make any changes to the device such as a sample rate or alarm level change, the FilesThruTheAir™ Cloud closes and saves the current session and a new session is started. This is also the case when there is a time change due to Daylight Savings being applied automatically in Spring and Autumn.  A complete list of all sessions is shown in the Other Sessions tab on the View Data page. All sessions are marked with a date and time to show the period that they cover, together with a device audit trail showing the changes which caused a new session to start. In a Professional account, you can also export this device audit trail as a pdf.

Where can I find the terms and conditions of the FilesThruTheAir™ Cloud?

You can find links to all our terms and conditions documents at the foot of the 'Welcome to the Cloud' home page.

Is there a limit to the maximum size of a session?

Sessions have been limited to a maximum of 300,000 readings to avoid problems associated with graphing very large data sets. This limit is equivalent to just over 1 month at the fastest sample rate (10 seconds). One year of logging can be achieved with sample rates of 2 minutes and above.

I have just gone into 'Adjust Device Settings' and there are some parameters highlighted red but the sensor does not show 'Setup Pending' on the devices screen. Why is this?

This is normally caused if you have exited the 'Adjust Device Settings' screen using the back button or closing the browser window. Go back into 'Adjust Device Settings' and either click Apply to keep the changes or Cancel to lose them.

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Software

What operating systems are compatible with the WiFi software?

Windows 7, Windows 8.1, Windows 10

How do I delete a sensor?

Select the sensor you wish to delete and right click.  From the options select Delete Device.

What is the difference between the sample rate and the transmission rate? 

The sample rate sets how often the WiFi device records a reading. The transmission rate sets how often the WiFi device transmits this information to the FilesThruTheAir™ Cloud. Choosing the right sample and transmission rate for your specific needs is vital to ensure that you maximise battery life. Every application is different so we have made the system as flexible as possible.

What does the syncing icon in the software mean?

If your PC has been turned off, when you turn it on again, the sensor will awaken and reconnect after a maximum of 30 mins.  After the sensors have successfully reconnected the data stored in their memory will be transferred to the PC.  Whilst this data is transferring the syncing icon will appear.

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USB Data Loggers

Can I have a data sheet on a specific logger?

Consult your appropriate sales office or download from the Support page.

Can I export the data to Excel?

Yes, within the graphing section of the software use the Excel button. The information from the software will transfer to Excel, a new Excel graph will be generated and the raw data will be copied into a second tab.

Is the software free?

Yes.  The software for USB loggers and WiFi loggers is free. Download a copy from the Support page, any time, and from anywhere with an internet connection!

Is the software kept up to date?

Yes. The software is continuously evolving and we aim to keep pace with the latest Windows variants. New versions are also released when the software gains new features.

Are software updates automatic?

No. Software updates are not automated, download from the Support page of our website and then install the new version.

Do I have to use a PC or laptop to interrogate the logger?

You can use a laptop or a PC to download data and to set up the logger. But you can also buy a handheld device to enable you to do the same. The part number for this device is; EL-DataPad.

Will a new version of the software work with my old loggers?

Yes.  We try to maintain backward compatibility.

Are the Data loggers stand alone units?

Most of the USB loggers are stand alone Data loggers and are not connected to a PC whilst recording. The WiFi sensors are also stand alone but regularly connect to the WiFi network. 
Both types of loggers have on board memory.

Do I need a cradle to download data?

No. The advantage with the USB loggers is the ease of use.  Simply plug the unit into any USB port and the software will extract the data from the logger and a graph will appear! 
The advantage of the WiFi range is the lack of wires, data can be downloaded across the airwaves.

Where can I find new software downloads?

Keep an eye on the Support pages for new versions of the software.

What are the storage conditions for a module?

Although this varies from module to module, generally Storage Temperature range is from -25°C to the upper limit of Operating Temperature specified on the product's data sheet.

Can I overlay graphs?

Yes you can within Excel. We have written a macro to help you with this.  But be aware, one is EL-USB-2/-2-LCD specific, whilst the other works with all single-channel loggers with the exception of the EL-USB-5.

Does a USB logger need to be plugged into a computer all of the time?

No.  The USB loggers are stand alone loggers; they have their own power from a battery. Leave them anywhere you wish!

Is the battery rechargeable?

Rechargeable batteries don't work accurately in extreme low or high conditions so the only rechargable data logger is the EL-USB-1-RCG.   

Do you have a special low and high temperature logger?

Yes.  The EL-USB-PRO measures from -40C to +125C.  The EL-USB-TC and EL-USB-TC-LCD measure from -200C to +1350C.

Where can I buy alternative thermocouples?

Enter Thermocouple into a search engine (e.g. Google) and you will find many suppliers.

How do I get a new battery, is it special?

The batteries we recommend have been selected to ensure safe operation and to ensure a long life. You can buy replacement batteries for the standard logger or the special low temperature battery for the EL-USB-PRO from this web site.

Can I set a USB logger to start logging at a date/time in the future?

Yes.  At the end of the set-up wizard you can choose a start time or even a start day from the drop down calendar.

Which logger in your range is the most robust logger?

The EL-USB-PRO is made from stainless steel and can survive very harsh conditions.

Can I save graphed data?

Yes.  When you download data the software will automatically ask for a file name.

Are the loggers easy to use, are they suitable for educational purposes?

Yes. After a few minutes of training the loggers can be set up by most five year olds! The EasyLog software is designed to be EASY.

Are the products expensive?

No.  They are well made precision devices sold at competitive prices.  Have a look at our store for the latest prices. If you wish to buy in volume contact our sales teams who will be happy to help. sales@corintech.com

Have the loggers won any awards?

Yes.  These products were the world's first USB loggers. They are also probably the easiest loggers to use in the world!

How many loggers have been sold to date?

The USB loggers have sold approximately 1 million pieces and this increases every year.

Can I get help, can I talk to someone?

Yes, just give us a call, you can find our number in the contact section, or on the home page. Please call and we will be happy to help you.

Do you have any Carbon Monoxide loggers?

Yes.  Look at our EL-USB-CO & EL-USB-CO300 data loggers.

I have a specific requirement for a data logger.  Can you design new data logging products for me?

Yes we can.  We have a Custom Design team to help turn your idea into a easy to use product.  Please contact our Sales Team. sales@corintech.com

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Mobile App

Is there an App available for the FilesThruTheAir Cloud?

Yes, the FileThruTheAir App for both Android and Apple products can be downloaded here.  Both Apps offers users an on-the-go experience when viewing their sensors.

Are the Apps free to download?

Yes, both Apps are free of charge to download from the AppStore and GooglePlay.

Can I use the App if I don't have a cloud account?

No.  You can only use the Apps if you have a cloud account. To set up your account, visit the FilesThruTheAir cloud website.

Can I change device settings using the App?

Android users have all the functionality of the cloud as well as exclusive features just for the App.  In the first release of the App on the AppStore, users of iPhone and iPad will only be able to view sensor data and alarm conditions.  Changing device settings will follow shortly.

Can I use the App if I have a 21CFR cloud account?

No.  Due to the requirement for strict data control within a 21CFR system, we are unable to offer mobile app compatibility to 21CFR cloud users.

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API

Do I need a FilesThruTheAir Cloud account to use the API?

You will need to have a Professional account in order to use the API. Contact us to request an APIToken which will allow access, through the API, to your account.

How do I get started with the FilesThruTheAir API?

You can view the API reference information here.

Do you provide any reference applications?

Yes. You can find reference applications here.