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Frequently Asked Questions

EL-WiFi

The sample rate sets how often the WiFi device records a reading. The transmission rate sets how often the WiFi device transmits this information to the EasyLog Cloud. Choosing the right sample and transmission rate for your specific needs is vital to ensure that you maximise battery life. Every application is different so we have made the system as flexible as possible.

View page 8 of Help Guide 3: Network requirements and settings document for more information.

The device can be reset by holding the button for 10 seconds. Release the button when RST appears on screen. The device will retain all settings but will lose any data that had not been transferred to the EasyLog Cloud. It will continue to be connected to the account it was set-up with and will simply start a new recording session.

If necessary, a full factory reset can also be performed by holding the button for 20 seconds until FArS appears on screen. Doing this will return the device to the factory state, deleting all settings and clearing any remaining data. The device will no longer be connected to any network or EasyLog Cloud account.

IT IS RECOMMENDED THAT YOU ARCHIVE THE DEVICE ON YOUR EASYLOG CLOUD DEVICES PAGE BEFORE UNDERTAKING A FACTORY RESET.

This is displayed if the device is charging, and the temperature of the battery is above 40°C.  For safety, the device will stop charging until the temperature has returned to a safe level.

The sensor cannot physically be switched off; it will remain on permanently until the battery runs out.

All WiFi AP/Routers are 802.11 compatible and there are currently five standards in general use; a, b, g, n and ac. To find out what type of router you have, you may need to refer to your AP/Router user manual or contact your Internet Service Provider or IT Department.

  1. Unplug the USB cable and reconnect
  2. Sometimes USB cables can fail if possible try another USB cable
  3. There may be a difference between the USB ports on your PC, try another USB port
  4. Restart the PC and reopen the WiFi Sensor Software. 

If the above does not resolve the problem please try the steps below:

  1. Do a soft reset of the sensor by holding the button for 10 seconds (Unit flashes 'LOW' battery symbol or shows 'rSt')
  2. Factory reset the sensor by holding the button in for 20 seconds (Unit shows FArS)
  3. Unplug any unnecessary USB devices

If the above does not resolve the problem please try these next steps:

  1. Check device appears in Device Manager You should see a COM Port labelled STMicroelectronics. Check that it is not disabled and showing as working normally.
  2. If the device is listed but not working please reinstall the software.
  3. Change the COM port number. To change the COM port go to Control Panel, Hardware and Sound, Device Manager, Ports, STMicroelectronics Virtual COM port, Port Settings, Advanced and then select a COM port from the drop-down menu that is not in use. Windows Vista and XP may differ.

If you have tried all of the above but the sensor is still not recognised by your PC please contact us on 01425 651111 or email at support@filesthrutheair.com

This is technically possible, provided that the VPN can allow the device internet access via TCP port 14354.

1) Transmission period
2) WiFi encryption method
3) WiFi encryption key rotation frequency (determined by the router)
4) Signal strength between router and WiFi device
5) Presence, volume and type of WiFi traffic from other devices
6) Sample rate
7) Operating temperature

This means that the sensor is not connected to the EasyLog Cloud. Check your network connections first and then make sure that the sensor is within range of the access point or WiFi router. To save battery power, the sensor may be in sleep mode for up to 30 minutes and will then look for a connection again. No data is lost while the sensor is temporarily not connected. Once connection is resumed all data will be synchronised with the EasyLog Cloud.

When the sensor is displaying the main reading screen on the LCD, press the button on the front four times. The MAX, MIN and Signal Strength screens will be quickly displayed. The device will try to transmit its latest data immediately, regardless of the transmission rate setting.

You can try any or all of these steps to help with this problem:

1) Remove the USB cable and re-insert.
2) Restart the software.
3) Missing Drivers. If this is the case please reinstall the software.
4) Factory reset the device by depressing the front button for approximately 20 secs until the LCD display reads 'FA5r', then release the button, it will then be fully factory reset. Do not be tempted to release when it gets to approximately 10 secs when the display will change to read 'r5t', make sure you keep the button fully depressed. We do get a lot of customers who release too early and only reset the device!

You can try any or all of these steps to help with this problem:

  1. Check that the password being entered is correct.
  2. Check that 802.11b is enabled on the access point or router.
  3. Ensure MAC filtering is not switched on in the access point or router. If it is switched on, only known devices will be able to connect to your router.
  4. Check that your network has an internet connection.
  5. Check that the sensor is in range of the router.
  6. Check to see if the router has the latest firmware.
  7. If the access point or router has WEP Encryption ensure that the HEX key is being entered rather than the password. You can find the HEX key in the internal settings of your access point or router. Alternatively, search the web for resources to help convert your password to a HEX key.
  8. Check that DHCP service is running. This allows the sensor device to be allocated an IP Address. Normally, the DHCP service runs on either your router or on a network server. Make sure that the configured DHCP IP address range allows the addition of new devices if not, then extend the range.
  9. If your wireless network uses WPA Enterprise, make sure that the correct authentication type is selected from the drop-down box. Only the types listed are supported.
  10. If your access point or router has a wireless mode setting, this must be set to ‘Mixed’, not ‘Greenfield’.
  11. Make sure that the SSID name does not contain spaces.

The device will not take readings when there is no power but all readings it has taken prior to the loss of power will be synchronised.  Once recharged, the device will reconnect to the EasyLog Cloud, start a new recording session, and continue recording.

If using battery power you must set suitable sample and transmission rates as these will affect your battery life.  You can power the device from mains using a suitable USB power supply if fast transmission rates or long-term, uninterrupted logging is needed.

As the device is battery powered, it will always continue recording at the sample rate you have set.  If a power outage occurs, the device will continue to attempt to connect to your network until power returns and the access point or router becomes available again. The device then synchronises all remaining data with the EasyLog Cloud. No data is lost.

There are a number of factors which can significantly affect the battery life of the sensor including; transmission period, WiFi encryption method, WiFi encryption key rotation frequency (determined by the Access Point or router), signal strength between access point or router and sensor device, presence volume and type of WiFi traffic from other devices, sample rate, and operating temperature. In our tests, we regularly achieve battery life in excess of six months with a transmission rate of one hour or more.

Below is a brief matrix of estimated battery life for a number of WiFi transmission period scenarios:

 Transmission Period  Typical Battery Life
 1 Minute  1 Month
 15 Minutes  3 Months
 1 Hour+  6 Months+

The sensor will arrive partly charged but ideally, you should charge it for 24 hours before use for optimum performance. The battery can be recharged via a PC, a USB +5V wall adapter, or a portable USB battery pack using the USB lead provided.

* Please note that due to the heat generated whilst charging, WiFi devices with an internal temperature sensor will indicate a temperature a few degrees above the ambient temperature. Once fully charged, this heat generation ceases and the sensor will eventually indicate the correct temperature.  This anomaly does not apply to data loggers with external temperature probes.

From a very low battery state, it can take up to eight hours to fully charge your sensor.  The battery status can be seen from the Devices page on the EasyLog Cloud.  The battery can be recharged via a PC, a USB +5V wall adapter, or a portable USB battery pack using the USB lead provided.

Yes, you can permanently power the sensor using a USB wall adapter or external battery pack (both available separately)

Please note that due to the heat generated whilst charging, WiFi devices with an internal temperature sensor will indicate a temperature a few degrees above the ambient temperature. Once fully charged, this heat generation ceases and the sensor will eventually indicate the correct temperature. This anomaly does not apply to data loggers with external temperature probes.

The WiFi devices contain program code that runs internally, often referred to as firmware. You can update the firmware via the WiFi Sensor Software (v1.40.03 onwards) by clicking on the green ‘Advanced Tools' icon and then clicking on the green 'Firmware Updater' icon. You’ll need to connect the device to the PC using the USB cable provided then follow the on-screen instructions to download and update the latest firmware versions.

To benefit from the latest improvements we recommend using the latest firmware releases for your devices. Depending on the previous firmware version, your device may be in a factory-reset condition following a firmware update, and will need to be connected to the Cloud. Any existing data for this device on the EasyLog Cloud will be archived for safekeeping.

No, the rechargeable battery should only be replaced by the manufacturer. All internal components are non-serviceable. We do offer a battery replacement service – contact us for more details.

EL-MOTE

If you're having trouble accessing these tabs to change location or user settings, please try reducing the zoom level on your browser. This can be done by using Ctrl - or Ctrl & mouse wheel. On mobile devices these may be inaccessible due to screen size.

Hold down the button on the front of the MOTE for two seconds and it will beep once. Keep the button pressed until the MOTE beeps again then release the button. This will force a connection and transmission.

To Reset a MOTE device you will have to unscrew the back and remove it to expose the battery bay of the device. Then you will need a paperclip or a pen to press the black reset button located centrally within the compartment. One press and release of this button will reset the device, this is confirmed by a two beep signal once the button has been released. The device will retain all settings but will lose any data that had not been transferred to the EasyLog™ Cloud. It will continue to be connected to the account it was set-up with and will simply start a new recording session.

If necessary, a full factory reset can also be performed by holding the button for 10 seconds until you hear a two beep signal that repeats until the reset button is released. Doing this will return the device to the factory state, deleting all settings and clearing any remaining data. The device will no longer be connected to any network or EasyLog™ Cloud account. IT IS RECOMMENDED THAT YOU ARCHIVE THE DEVICE ON YOUR EASYLOG™CLOUD DEVICES PAGE BEFORE UNDERTAKING A FACTORY RESET.

The device will remain on permanently unless the battery runs out.

  1. You can try any or all of these steps to help with this problem

    1) Check that the password being entered is correct.

    2) Check if 802.11b is enabled on the access point or router.

    3) Ensure MAC filtering is not switched on in the access point or router. If it is switched on, only known devices will be able to connect to your router.

    4) Check that your network has an internet connection.

    5) Check that the device is in range of the router.

    6) Check to see if the router has the latest firmware.

    7) If the access point or router has WEP Encryption ensure that the HEX key is being entered rather than the password. You can find the HEX key in the internal settings of your access point or router. Alternatively, search the web for resources to help convert your password to a HEX key.

    8) Check that DHCP service is running. This allows the device to be allocated an IP Address. Normally, the DHCP service runs in either your router or on a network server. Make sure that the configured DHCP IP address range allows the addition of new devices; if not, then extend the range.

    9) If your wireless network uses WPA Enterprise, make sure that the correct authentication type is selected from the drop-down box. Only the types listed are supported.

    10) If your access point or router has a wireless mode setting, this must be set to ‘Mixed’, not ‘Greenfield’.

    11) Make sure that the SSID name does not contain spaces.

If for any reason the EL-MOTE is unable to send log readings to the EasyLog Cloud then it is possible to download any readings that have not been sent. To do this press the ‘SETUP’ button in the battery compartment. Using a PC change the connected WiFi to the one starting with MOTE-xxxxxx (Where xxxxxx is the last 6 digits of the MAC address). In the example below the MAC address of the EL-Mote is 98:8B:AD:28:01:C4

EL-MOTE MAC address

Using the browser go to the following web page:
http://config.elmote.local/advanced.htm

Then click on the Download Session DataLog button. If there are any unsent readings a CSV file will be downloaded containing the readings. Note: the time and date stamp of any readings are in UTC/GMT. Any time zone or daylight savings offset will need to be applied separately. 

Yes. To do this press the ‘SETUP’ button in the battery compartment. Using a PC change the connected WiFi to one starting with MOTE-xxxxxx (Where xxxxxx is the last 6 digits of the MAC address). In the example below the MAC address of the EL-Mote is 98:8B:AD:28:01:C4.

Using the browser go to the following web page:
http://config.elmote.local/advanced.html

Then click on the Download ErrorLog button. This will download a CSV to your PC.  

This is technically possible, provided that the VPN can allow the device internet access via TCP port 14354.

The MOTE reports its current signal strength to the EasyLog cloud every time it communicates. It is possible to get real time signal strength from the MOTE to aid installation issues. To do this hold down the button on the front the MOTE and it will beep once. Keep the button pressed until the MOTE beeps two more times, then release the button. The MOTE will start beeping in relation to the signal strength. Fast beeping is a good signal, slow beeping is a poor signal. In addition the LED on the button will flash green indicating a good signal, orange indicating a medium signal and red for a poor signal. Press the button once more to end signal test. Signal strength will only work if the MOTE has been set up to talk to the EasyLog cloud. Signal strength test will automatically end after 1 minute.

The device will not take readings when there is no power but all readings it has taken prior to the loss of power will be synchronised. Once the batteries have been replaced, the device will reconnect to the EasyLog™ Cloud, start a new recording session, and continue recording.

You must set suitable sample and transmission rates as these will affect your battery life.

As the device is powered by battery, the device will always continue recording at the sample rate you have set. If a power outage occurs, the device will continue to attempt to connect to your network until power returns and the access point or router becomes available again. The device then synchronises all remaining data with the EasyLog™ Cloud. No data is lost.

Your MOTE data logger is provided with 4 x 1.5V AA cells already installed.  To change the batteries, you will need to unscrew the two screws of the battery cover.  For a diagram, please refer to your Quick Start Guide, which is also available from the product's page on our website. 

Yes you can.  A mains power adapter for the device is sold separately.

The MOTE can be updated via the device page on www.Easylogcloud.com via either the device cell or from the Burger menu located at the top right of the devices page.

If you have an update pending a yellow warning triangle will appear in the device cell. Clicking this will open up a pop up with information on the pending firmware update and give you the option to install an over the air firmware update.

Alternatively multiple devices can be updated via the burger menu in the top right of the devices panel, by selecting any of your devices, then opening the burger menu and selecting the “Update Firmware” option.

A green flashing light with no buzzer noise indicates that your MOTE is running on battery power, is not in a alarm or fault state and connection to the cloud has been established.

A solid green light with no buzzer noise indicates that your MOTE is running on external power, is not in a alarm or fault state and connection to the cloud has been established.

This means that your MOTE is in Alarm state, a High or Low Alarm on any channel has been triggered and has not yet been Muted or Reset.

This means that your MOTE is in Alarm state - a High or Low Alarm on any channel has been triggered and has been muted. The alarm can be muted from the button or from the Cloud.

If a device is flashing once every 5 seconds it means the device has a fault, if it is flashing 4 times in quick succession that means you could have a critical fault.  We advise for both of these to reset your device using the reset button. If the fault persists then please contact technical support.

This indicates that the device is in setup mode and awaiting a connection, this will have been caused by the setup button located in the battery compartment being pressed.

This means that the device is in alarm and also has a fault. The alarm can be reset from the cloud, to fix the fault you may want to try resetting the device, if the fault persists please contact technical support.

The EL-Mote needs unrestricted access to the internet to allow it to communicate with the EasyLog Cloud. The EL-Mote requires access to www.easylogcloud.com which currently resides at address 134.213.3.2. It uses TCP ports 443 and 14354 only. The ELMote will use a DNS server to resolve the EasylogCloud URL.

Yes. The EL-Mote has an NFC interface to allow for quick display of current status. This feature is only available on Android devices. The NFC antenna is located at the bottom right corner of the EL-Mote. The App will verify that the EL-Mote is joined to the signed in EasyLog Cloud account before showing any information. This is a security feature to prevent anybody with an App reading any EL-Mote. When the EL-Mote detects the NFC from the device it will beep once.

Hold down the button on the front of the MOTE for two seconds and it will beep once. Keep the button pressed until the MOTE beeps again then release the button. This will force a connection and transmission.

Yes, visit our YouTube channel to find how to set up on an Android or set up on an IOS device. 

Wireless Alert

  • A quick press of the button will show the status of your device (refer to the flashing indicator FAQ)
  • Pressing and holding the button for 3 seconds will put the Wireless Alert in setup mode
  • Pressing and holding the button for 10 seconds will factory reset the Wireless Alert

After a quick button press:

  Wireless Alert T, TP and TH:

after quick press t-th

  Please note: Some older TP devices will flash red twice for alerts.

   Wireless Alert DC:

after quick press dc


After holding the button for 3 seconds in order to enter setup mode (all Wireless Alert products):

Wireless Alert LED Indication Enter Set Up Mode


After Holding the button for 10 seconds in order to factory reset (all Wireless Alert products):

after three second press


Automatic LED indications:

  Wireless Alert TP:

in operation tp

  Wireless Alert T and TH:

in operation t-th

  All Wireless Alert Devices:

in operation all

From the home screen on the Wireless Alert app, select the 'RECONFIGURE A WIRELESS ALERT' option and follow the step-by-step instructions.

Press and hold the button on your Wireless Alert for 10 seconds, until the LED flashes green/red/green for 3 seconds. The device will then return to its factory default settings.

Some Wireless Alert models include a sensing element on the end of a cable. These probes/sensors are not user-replaceable.

You will receive a notification email when the battery level is low.

Carefully prise the front of the casing off and replace the 2 x 1.5V Alkaline LR03/UM4/AAA batteries, ensuring the correct orientation.

Replacing Wireless Alert Batteries Image OneReplacing Wireless Alert Batteries Image Two

No, the Wireless Alert device is not waterproof. However, if the model you have includes a sensing element on a cable this part may be waterproof, please refer to the device-specific datasheet for this information.

No, Wireless Alert devices are not data loggers, they are an alert system. However, they are capable of reporting summary data including minimum, maximum and average readings, as well as battery level, the number of alerts experienced, and the total time spent in alert mode. These summaries are reported via email notification and can be configured for daily, weekly or monthly frequency.

1) Ensure that you have Location services enabled for the FilesThruTheAir App.  Both iOS and Android require that Location services are enabled in order to use Wi-Fi services.

FilesThruTheAir app permissions (iOS):

FilesThruTheAir App Permissions (iOS)

FilesThruTheAir app permissions (Android):

FilesThruTheAir App Permissions (Android)

Disable Mobile Data while setting up your Wireless Alert.

3) Your mobile device may be running services in the background that require internet connectivity.  When connected to your Wireless Alert via Wi-Fi your mobile device will not be able to access the internet.  You may be prompted to use mobile data during the set up process, ensure that you select 'keep trying Wi-Fi'.  

4) If you are using a VPN on your mobile device (e.g., NordVPN), you may need to disable it while setting up your Wireless Alert.  The process required to do this may vary depending on the VPN service that you are using, although you can typically find this option in your mobile device settings.  You can re-enable the VPN once your Wireless Alert set up has successfully completed.

  • Ensure that you clicked the confirm button in the confirmation email you received after setup
  • Check your junk mail folder (If Wireless Alert emails are appearing in here, check your email email setting and ensure that no-reply@wireless-alert.com is a trusted sender. You may need to check your email provider's guidance on how to do this)
  • Check your Wireless Alert's WiFi connectivity by trying to set the device up again

Wireless Alert PRO

  • Hold down the button for 10 seconds after which the LED will flash RED - GREEN - RED, indicating the factory reset is complete.

Make sure you are within a reasonable range of your Wi-Fi router and there are no large obstructions or other signals which may cause interference. 

You may need to close the app and restart the setup process to refresh the list of available Wi-Fi networks.

 

Ensure you have notifications enabled for the FilesThruTheAir app in your phone’s settings

  1. Ensure you have the latest version of the FilesThruTheAir App Installed
  2. Ensure you have allowed location permissions for the app. You should be prompted to allow after installing the app, or these can be manually changed in your phone’s settings.
  3. Confirm your Wireless Alert PRO device is in setup mode. Hold the button for 3 seconds and check to see the green light flashes. You can also go into phone settings and view available Wi-Fi networks to confirm the device is visible. If the sensor is in setup mode you should see a Wi-Fi network called – CT_WirelessAlertPro_XXXXXXX
  4. Make sure your mobile data is turned off during setup
  5. Make sure you are not connected to a VPN
  6. If you are still struggling to connect, contact us directly on +441425 651111 and speak to one of our technicians, or email support@filesthrutheair.com

Wireless Alert Pro range is permanently powered and must be plugged into mains via the provided USB-C cable at all times. Ensure the cable is properly inserted into the device.

If the device still does not power on try using another USB-C cable.

EL-SIE

Yes, we have created a series of videos on our YouTube channel explaining how to set up your EL-SIEusing your EL-SIE data logger, and how to view and analyse all your logged data.

This mode is designed to enable you to avoid false readings and alarms at the start of a logging session, for example putting your EL-SIE in a fridge it will take a few minutes to cool down. If you leave an EL-SIE in Triggered mode for more than a few hours it will start to reduce the overall battery life.

Before you can upload data you need to set up an account on the EasyLog Cloud, click this link to do so. Once your account is activated, select the ‘EL-SIE data’ option on the Account Settings page. Then, in the EL-SIE web browser click the ‘Upload Data to Cloud’ icon at the top of the page. Just enter your Cloud user name and password, and all the data on your EL-SIE is uploaded to your Cloud account. Each EL-SIE you upload data from will automatically appear in your Devices list.

Full high or low alarms take precedence over pre-alarms, and cumulative alarms take precedence over both. This means that if you are using the Advanced alarm options it’s possible to configure pre-alarms but never see the yellow LED because a full alarm is activated at the same time.

You can set two alarms of each type, and six alarms in total, on each channel.

At the bottom of each Channel tab, there is an Advanced section. Clicking on the arrows expands it, choose the alarm type you want from the drop-down menu and click ‘Add’.

Normally, if an alarm is activated it automatically deactivates as soon as the readings go back within the threshold. Setting alarm hold means the alarm stays active even when readings return to normal, so you can see that a problem occurred even if it is now OK.

An alarm delay can be set for a high, low or pre-alarm, and is the number of readings your logging device will wait after the alarm threshold is reached before activating the alarm. The delay count resets as soon as the reading goes back within the threshold. A good example of using an alarm delay is inside a fridge when you don’t want the alarm to activate every time the door is opened.

  • High alarm: activates when the reading is above a threshold.
  • Low alarm: activates when the reading is below a threshold.
  • Pre-alarm: can be set to activate above or below a threshold, and will set off the yellow LED but not the red LED or the sounder.
  • Cumulative alarm: counts the number of readings that are between two defined boundaries, and activates when the count is reached. The count only resets when you stop and restart your EL-SIE. This type of alarm is often used when monitoring goods that are damaged by time spent at too high or too low a temperature, e.g. vaccines.

In typical use, the batteries should last at least a year. The best ways to make them last as long as possible are:

  • Set a longer logging rate (e.g. use minutes instead of seconds)
  • Set LED Mode to ‘Disabled’ or ‘Flash only in Alarm’
  • Disable the sounder
  • Set the Display Mode to ‘Button Press’

The best thing to do is to manually edit the bookmark, to be http://easylog.local. Otherwise, create a new bookmark but only when the loading screen (rotating cube) is showing.

We recommend you send your EL-SIE for calibration on an annual basis, but you can do this more frequently if you prefer.

No. You can even download data while your EL-SIE is still logging.

There is no need to install a driver. You can fully configure your EL-SIE and access all of your stored data using a web browser, just connect the EL-SIE using the USB cable and type http://easylog.local into the address bar.

EL-SIE doesn’t recharge its batteries, even when plugged in via a USB cable.

The temperature readings will increase slightly when your EL-SIE is connected to a PC or Mac using the USB cable. When you disconnect it the readings will return to normal.

You can use the normal way to create a favourite or bookmark in your browser. You should do this while the loading screen (rotating cube) is showing. Otherwise, you can manually create a bookmark with this URL: http://easylog.local  

Your EL-SIE will only show the ‘battery full’ icon once it has been reset. Disconnect the USB cable and take the batteries out, then wait a few seconds and reinsert them.

In some applications it is necessary for a sensing device to be visited periodically and physically checked by the user. When enabled, the Audit Check function records these checks, which are displayed on the graph, and in tabular data. Change your Audit Check settings in the Change Device Settings page.

To find out how to record an Audit check please see instruction for your specific device.

EL-USB

The software for EL-USB data loggers is free of charge and can be downloaded via the 'Support' page, or by clicking here.

We aim to keep up-to-date with the latest Windows variants. New versions are also released when new features are added to the software. Check our 'Support' page for latest versions.

EL-USB data loggers can be set up using a PC, laptop or an EL-DATAPAD. The EL-DATAPAD* is a handheld device which allows the configuration and download of EL-USB temperature and temperature & humidity data loggers on-the-spot rather than removing the logger from the environment being measured and taking it to a PC.

* The EL-DATAPAD is sold separately.

Unfortunately, we do not offer an EasyLog software which is compatible with Mac, Linux or Unix at this time. 

If you do not have access to a Windows PC or laptop, temperature and temperature & humidity EL-USB data loggers can be set up and managed using the EL-DATAPAD, eliminating the need to use a computer (for these logger types only).

The data logger will need to be reset after downloading data from the data logger. Once data has been downloaded, click the "Set up and start USB data logger" button, which will take you through the setup process again. The software would have remembered your previous settings, allowing for quick setup, or you can alter the settings for a new data logging session.

You can set up as many EL-USB data loggers as you like on a PC, but you can only connect one data logger at one time via USB port.

'---' on the LCD display of your data logger indicates that the data logger is not logging.

'PS' indicates that the data logger is in 'Push-to-Start' mode. Pressing the button will start the data logging session. 

'dS' indicates that the data logger is in 'Delayed Start' mode. The data logger will start logging at the time specified when the data logger was set up. 

At the end of the setup wizard, you can choose a start time and date from the drop-down calendar, and the data logger can be left to start logging at the specified time. 

All EL-USB data loggers require connecting to a PC to stop logging. Removing the battery will also stop the data logger from logging, and any data on the logger will be stored on the device until it is downloaded to PC. There is no 'Power Off' button. 

Within the graphing section of the software, there is an Excel button. Click this to transfer the data from the software to Excel. An Excel graph will be generated and the raw data will be copied into a second tab in Excel. 

Most EL-USB data loggers have an IP rating that is suitable for outdoor use. Check the appropriate model's datasheet for this information. 

If the LEDs flash sequentially it may indicate that there is a problem with the battery. This could either be a flat battery, which should be replaced, or a battery where a passivation layer has formed. Leaving the data logger connected to a PC for about 30 seconds will remove this layer. After this, remove and reinstall the batteries to reset the data logger. 

If the LEDs are sequentially flashing after disconnecting the data logger from the PC, the logging session won't start as there is still an issue with the battery. Check the battery condition and repeat the setup procedure. 

If left unused for extended periods of time lithium metal batteries, including those used in the EasyLog range of data loggers, naturally form a non-conductive internal layer - a passivation layer - preventing them from self-discharge and effectively increasing their shelf life. When first installed in the data logger, this may cause a momentary drop in the battery voltage (the Transient Minimum Voltage) as the internal layer is broken down, resulting in the data logger resetting. Inserting the batteries in the data logger and leaving it connected to a PC for about 30 seconds will remove this layer. After this, remove and re-install the batteries to reset the data logger. Overall battery life will not be affected.

For most USB loggers you need 1 x BAT 3V6 1/2AA. 

The loggers that need a different battery are listed below:

  • EL-USB-LITE

You will need 1 x CR1620 lithium coin cell. 

  • EL-USB-1-PRO

You will need 1 x BAT 3V6 2/3AA.

  • EL-USB-1-RCG

The EL-USB-1-RCG features a non-replaceable, rechargeable battery. If you think the battery has gone flat, connect the logger to a PC for up to five hours.

  • EL-USB-ACT

This product uses 2 x standard AA batteries.

The battery life will depend on the model type and the logging settings that you selected during set-up. Full battery and other specifications can be found on the relevant model's datasheet. 

Most products in the EL-USB Range

Your data logger is provided with a 3.6V 1/2AA battery already installed. You can change the battery by following the instructions below:

The following data loggers work with the EL-DATAPAD:


EL-USB-1
EL-USB-1-LCD
EL-USB-1-PRO
EL-USB-2
EL-USB-2+
EL-USB-2-LCD
EL-USB-2-LCD+
EL-USB-TC
EL-USB-TC-LCD
EL-USB-LITE
EL-USB-TP-LCD
EL-USB-TP-LCD+

  • Turn your EL-DATAPAD on and connect it to a USB port on your PC.
  • Download the latest EL-DATAPAD firmware and unzip the file. Simply double click the zip file to open it.
  • Drag and drop, extract or copy the file in the zip to your EL-DATAPAD.
  • Turn the EL-DATAPAD on again by pushing the button. The unit will restart and automatically load the update file.
  • The firmware is updated. To check the firmware version on the EL-DATAPAD press the SETTINGS icon on the bottom right of your screen and select the STATUS button.

The sensor life on a EL-USB-CO/CO300 logger is typically 4 years. You can find the exact expiry date in the EasyLog software under Current Status.

We recommend recalibration on an annual basis, however your procedures may require something different to this. You can contact us for any information on the calibration services we can offer.

Cold Chain Data Loggers

These loggers cannot be fully powered off and the battery is not removable. There is a 'Start/Stop' button which can be used to start and pause logging.

Status information can be retrieved by pressing the red and white circular button on the device itself, causing an LED to flash. Refer to the Quick Start Guide for explanations of what the different flash combinations mean. 

The plastic wallets are IP67 rated, so the loggers remain waterproof until the seal on the plastic wallet has been broken. 

Unfortunately not, the alarms on these loggers are only set for temperature but they will record data for both temperature and humidity. FilesThruTheAir can provide custom versions of EL-CC data loggers, with temperature and humidity alarm zones set at your desired levels. Please contact sales@filesthrutheair.com should want to know more about this service. 

Unfortunately not, the alarms on these loggers are only pre-determined and cannot be changed. However, FilesThruTheAir can provide custom versions of EL-CC data loggers, with temperature and humidity alarm zones set at your desired levels. Please contact sales@filesthrutheair.com should want to know more about this service. 

EasyLog Cloud

If you forget your password, please use the 'Forgotten Password' link on the 'Sign In' screen, or click here. This will ask for your email address and will send you a link to reset your password.

You can tailor the emails you receive in a few ways:

1)  When setting up email alerts in the Change Device Settings page, you can freely select which events cause emails to be sent. Perhaps you are only interested in the measured alarm levels and can un-tick some other options you don’t need.

2)  When you set-up an alarm level, you can delay the onset of the alarm by a selectable period of time. For example, when monitoring the temperature of a chiller, you might not need to know if the temperature exceeds the alarm level briefly (when someone opens and closes the door, for instance), but you do need to know if someone leaves the door open. When using dual channel sensor devices, alarm delay is independently settable for each channel.

3)  Have you set an alarm level that is too low or high? Every time a device goes into or out of alarm, an email is sent. If your device is constantly “chattering” around the alarm level, you will receive more emails.

4)  To reduce email traffic further, you can choose to reduce the number of alerts, by periodically summarising them into a single email. You can enable this option, and specify how often the summary emails are sent, in My Settings.

Sessions have been limited to a maximum of 300,000 readings to avoid problems associated with graphing very large data sets. This limit is equivalent to just over 1 month at the fastest sample rate (10 seconds). One year of logging can be achieved with sample rates of 2 minutes and above.

No.  Due to the requirement for strict data control within a 21CFR system, we are unable to offer mobile app compatibility to 21CFR cloud users.

Due to the more complex administration involved in 21CFR, free accounts are unsuitable for 21CFR administration. The 21CFR Cloud is intended as a professional service for businesses. 

Our 21 CFR WiFi data loggers are specially designed and produced to work with the 21CFR Cloud. None of our standard loggers will communicate with the 21CFR Cloud and they cannot be upgraded to function on it. 

The product has been designed for companies which want to use electronic means to securely replace their paper records to comply with 21 CFR Part 11 regulations for the Pharmaceutical & Medical industries. Also if you work within, and want to be compatible with, the US Pharmaceutical & Medical industry and to streamline your record taking accordingly, initiating a 21 CFR Cloud would be advantageous.

EL-IOT

An alarm delay can be set for a high, low or pre-alarm, and is the number of readings your logging device will wait after the alarm threshold is reached before activating the alarm. The delay count resets as soon as the reading goes back within the threshold. A good example of using an alarm delay is inside a fridge when you don’t want the alarm to activate every time the door is opened.

Normally, if an alarm is activated it automatically deactivates as soon as the readings go back within the threshold. Setting alarm hold means the alarm stays active even when readings return to normal, so you can see that a problem occurred even if it is now OK.

Click here and choose either the App Store or Google Play to download the EasyLog Cloud app 

 

If your EL-IOT loses its connection to the WiFi network, it will carry on logging data, and as soon as the connection is restored the data will be automatically uploaded to the Cloud.

EL-IOT is not supported by Android 4.4 and below, and therefore will not be shown as an option to set up on the EasyLog Cloud app.

EL-IOT is not supported by iOS 12 and below, and therefore will not be shown as an option to set up on the EasyLog Cloud app.

Once the new EL-IOT firmware update has been selected, the update will begin on the next Cloud sync.

A 'low battery' message is shown whilst the power supply is in use. When batteries are used instead of the power supply, the battery icon will accurately display the battery life.

Smart probes will be purchased as a package with EL-IOT.

We recommend you send your EL-IOT for calibration on an annual basis, but you can do this more frequently if you prefer.

EL-WEM

You can access your EasyLog Cloud account using any internet enabled device through a web browser. This could be your PC at home/office, your iPad/tablet or your mobile phone, etc. The EasyLog Cloud supports the latest Chrome, Internet Explorer, Firefox, Edge and Safari browsers. Data charges may apply if viewing data from your EasyLog Cloud account on your mobile phone. Alternatively you can access your account via the EasyLog Cloud App.

www.easylogcloud.com

You can find links to all our terms and conditions documents on the EasyLog Cloud Home page.

Your data on our EasyLog Cloud account is very secure. The only way to access your account and data is to use the email address and password that you specified when signing up to your account. If you have a Premium account with multiple users, a user with Administrator privileges can control which data individuals can access.

We regularly back up all data and take all industry standard precautions. However, we always recommend that you also back up any data locally.

The air quality sensors in the EL-WEM are very sensitive, and take approximately 5 minutes to self-calibrate when the device is turned on. After this period of time the EL-WEM will automatically start logging your readings.

PanelPilot

Yes but not directly, an interface circuit would be required to convert the PWM output to a 4-20mA output. There are third party devices which can do this, please contact us for further help.

A maths builder has been added to the Design Studio in V2 of the software to provide this functionality.  See the Spinner example in the list of Project Templates on our PanelPilotACE University page.

The software is free to use and you can install it on as many PC’s as you like. What you’re not allowed to do is sell the software, reverse engineer or modify it in any way. 

Whilst the current software release does not allow you to make use of these our software team is busy adding these features. This feature is our top priority and we expect to make it available in the next few months.

This is an issue with Windows 8 and requires you to disable driver signature enforcement. Instructions for doing so can be found in our Installing Panel Pilot Driver On Windows 8 documentation.

No, each SGD 43-A is sold with a commercial run-time license from Digia who own the QT platform on which PanelPilotACE runs. You can find more information about this on the Digia website

Open up the Panel Pilot ACE design studio and connect your device. Assuming your device has connected correctly you should be able to select it in the Device drop down box in the top right of the studio. Click the button to the right of the device selection that looks like three white horizontal lines. From the dropdown menu that appears select "Device Configuration". Then tick the "Set Real Time Clock" check box and ensure the correct time is selected (+1 refers to GMT+1). Hit the configure button and the application will be updated.

The mounting bracket is located in the box below the white tray which holds the SGD 43-A in place.

The development board (SGD 43-A-DK+ - this includes a display) generates all of the inputs and indicates all of the outputs that are available on the SGD 43-A. Analogue inputs can be varied using dials, digital inputs can be turned on using switches, digital, PWM and alarm outputs are shown by status LEDs. Screw terminals are also available for quick connection of actual signals.

Yes the Panel Pilot ACE does support animated GIF's!

Unfortunately the rendering engines used on the emulator and on the embedded display are not exactly the same.  This can lead to very minor differences in the positions of graphics. Normally this is not noticeable but it can sometimes mean that the rotation of a needle, for example, is slightly off.

This is because the 70-A already has the hardware built in and so no add-on board is required.

Currently ascii based raw data and MODBUS, however we are working to add new protocols such as CANBUS, if you have any protocols you would like to see then please email sales@filesthrutheair.com

PL1 is used to specify which additional pin will be used in order to use RS485, you can either use PWM3 or DIG8 which are marked as PWM and DIO respectively.
PL2 is used to connect or disconnect the terminating resistor from the circuit.

SGD 43-A

Go to your project settings (select your project and look at the properties editor). Towards the bottom of these settings you should see “Enable RS485”, by enabling this property you will see that PWM1 and PWM2 are disabled for the RS485 and that there is a drop down to select the third pin that will be disabled. Select either Digital Channel 8 or PWM Output 3 and ensure the corresponding jumper position is selected on the board. Now you are ready to use RS485 in the same way as you use RS232 (but with an RS485 COM PORT instead).

SGD 70-A

The SGD 70-A has dedicated pins for RS485 and therefore no project configuration (or add-on board) are required. Simply use it in the same way as you used RS232 (but with an RS485 COM PORT instead).

CAN bus can only be used on the SGD 70-A, and requires add-on board S70-CAN.  CAN bus is not available on the SGD 43-A.

The J1939 protocol.

  1. Open the PanelPilotACE Design Studio software make sure there is an active internet connection.
  2. Ensure the PanelPilotACE device has the supporting Ethernet hardware. This is included with an SGD 70-A model, but will require an Add-on board for the SGD 43-A.
  3. Connect the PanelPilotACE device to the PC via a USB cable. Once successfully connected, the device will be visible in the Device Settings menu for the PanelPilotACE. This is located in the top-right hand corner of the Design Studio workspace.  Click on the burger menu button on the far right to view the drop-down menu. Select Device Configuration from this menu to access the MAC address settings. If a MAC address has already been configured for the device it will be displayed in the Get MAC Address field. If not, this field will display 00-00-00-00-00-00 or be blank (see image below)
  4. If you want to allocate a MAC address, check the box next to Get MAC Address (see example below).A MAC address will then be requested from the PanelPilot Server. The MAC Address field will then populate with a MAC address (see image below). Note: this may take up to a few minutes. 
  5. Click on Configure. The Device Configuration menu will close and the PanelPilotACE device will reboot.
  6. Go back to the Device Settings burger menu and select Hardware Information. The MAC address will be displayed in the Physical Address text box (see image below).

One channel.

During the life cycle of our SGD products, there will be unavoidable changes to the display driver chips used in the screens. We always ensure that the latest applications can operate with all display types ever produced (i.e. “backwards compatible”). This means constantly updating the applications to read the driver type and alter display code accordingly.

The SGD 24 series has undergone such a change and to operate it, you need to download the latest version of your chosen configuration. This should happen automatically as you start Panel Pilot or when you click on “Check for updates” in the “Choose Meter Style” box. If this does not work, it might be that your connection to the server is being blocked by a firewall. To remedy this, you can try connecting via a proxy server. Click on File/Proxy Settings. If you still cannot get through, you can download the files directly. Click on the following link to download the .zip file

Unzip the folder and copy the files into the Resources folder:-

For 32-bit machines: C:\Program Files\Lascar\Panel Pilot\Resources

For 64-bit machines: C:\Program Files (x86)\Lascar\Panel Pilot\Resources

Unfortunately not. Due to the nature of the display and touch screen, we would advise against using the display in a wet or overly humid environment. Instead, we would suggest using the SGD 24-M-IP as this offers a full IP67 rating.

On the ‘Choose Meter Style’ page within the PanelPilot M software, there is a ‘Check for updates’ button. If you click on this button, the software will start to search for the latest meter configuration and software updates and notify you if there are new additions to download.

Yes. When configuring your meter using the PanelPilot M software, the last set up stage will ask you whether or not you would like to add a company logo to the display. If you chose to do this, the company logo will be present on the display for the first few seconds when the display is powered up.

Yes. Using the PanelPilot M software, there is an option at the end of the configuration stage to select the display brightness. Please note that once set, there is not currently a way to adjust the display brightness without reconfiguring your display.

Unfortunately not. While we do have a configuration that will give you the live reading of the temperature (using the thermocouple add on board) the display does not support data logging. We would recommend using the EL-SGD 43-ATP instead.

The front panel of the product has an IP54 rating.  This means it is protected from water splashes when installed in a panel. 

Please visit our resources page.

Yes. When configuring your meter using the PanelPilot B software, there is a step that allows you to add a graphics file to used as a splash screen, that will be shown on the display for the first few seconds after it is powered up.  For best results, the image used should be black and white with a 250 x 122 pixel resolution.  Allowed image formats are png, bmp, jpg, gif, exif and tiff.

With the device as standard, the maximum input voltage that can be measured is 1.25V.  However, input voltages of up to 30.0V can be measured by fitting scaling resistors (not supplied) to the device.  Please refer to the datasheet (available from the SGD 21-B product page) for instructions on how to do this. 

The device as standard can measure input voltages up to 1.25V.  Fitting scaling resistors (not supplied) allows you to measure input voltages up to 30.0V.  For details on how to fit them, please refer to the datasheet (available from the SGD 21-B product page). 

Software

Windows 7, Windows 8.1, Windows 10.

  1. Refresh the network list
  2. Sensor may be out of range of the access point or router - move the sensor closer
  3. The wireless network name (SSID) for your network may be hidden - select Other Network and enter the parameters manually
  4. Restart your access point or router
  5. Your wireless network may not support the required 802.11b data rates - check the configuration of your access point or router.  Refer to Help Guide 3.
  6. On rare occasions, the SSID may contain invalid characters which can stop it from being displayed.  Refer to Help Guide 3.

  1. Have you selected the correct wireless network?  There may be multiple networks with the same name (SSID).  If necessary check the MAC Address of your access point or router against that shown in the list of networks.
  2. Check that password being entered is correct - don't forget it is case sensitive
  3. Sensor may be out of range of the access point or router - move the sensor closer
  4. If the wireless network is using WEP Encryption ensure that the HEX key is being entered rather than the password. Online converters are available.  The passkey consists of a string of characters A-F and numbers 0-9.

Select the sensor you wish to delete and right click.  From the options select Delete Device.

If your PC has been turned off, when you turn it on again, the sensor will awaken and reconnect after a maximum of 30 mins.  After the sensors have successfully reconnected the data stored in their memory will be transferred to the PC.  Whilst this data is transferring the syncing icon will appear.

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