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1) Ensure that you have Location services enabled for the FilesThruTheAir App on your device. Both iOS and Android require that Location services are enabled in order to use Wi-Fi services.
2) Disable Mobile Data while setting up your Wireless Alert.
3) Your mobile device may be running services in the background that require internet connectivity. When connected to your Wireless Alert via Wi-Fi your mobile device will not be able to access the internet. You may be prompted to use mobile data during the set up process, ensure that you select 'keep trying Wi-Fi'.
4) If you are using a VPN on your mobile device (e.g., NordVPN), you may need to disable it while setting up your Wireless Alert. The process required to do this may vary depending on the VPN service that you are using, although you can typically find this option in your mobile device settings. You can re-enable the VPN once your Wireless Alert set up has successfully completed.