Wireless Alert Support and FAQs

My Wireless Alert setup is failing, what can I do?

1) Ensure that you have Location services enabled for the FilesThruTheAir App on your device. Both iOS and Android require that Location services are enabled in order to use Wi-Fi services.

2) Disable Mobile Data while setting up your Wireless Alert.

3) Your mobile device may be running services in the background that require internet connectivity.  When connected to your Wireless Alert via Wi-Fi your mobile device will not be able to access the internet.  You may be prompted to use mobile data during the set up process, ensure that you select 'keep trying Wi-Fi'.  

4) If you are using a VPN on your mobile device (e.g., NordVPN), you may need to disable it while setting up your Wireless Alert.  The process required to do this may vary depending on the VPN service that you are using, although you can typically find this option in your mobile device settings.  You can re-enable the VPN once your Wireless Alert set up has successfully completed.


How can I alter my settings once the device is set up?

  • From the home screen on the Wireless Alert app, select the 'RECONFIGURE A WIRELESS ALERT' option and follow the step-by-step instructions.

How do I factory reset my Wireless Alert?

  • Press and hold the button on your Wireless Alert for 10 seconds, until the LED flashes green/red/green for 3 seconds. The device will then return to its factory default settings.

What does the button do?

  • A quick press of the button will show the status of your device (refer to the flashing indicator FAQ)
  • Pressing and holding the button for 3 seconds will put the Wireless Alert in setup mode
  • Pressing and holding the button for 10 seconds will factory reset the Wireless Alert.


What does a flashing light on my device mean?

After a quick button press:
Wireless Alert T, TP and TH:

Wireless Alert T/TH LED Indications After Quick Button Press

After a quick button press:
Wireless Alert DC:

Wireless Alert DC LED Indications After Quick Button Press

After holding the button for 3 seconds:

Wireless Alert LED Indication Enter Set Up Mode

After holding the button for 10 seconds:
Wireless Alert LED Indication Factory Reset

Automatic LED indications:
Wireless Alert TP:
Wireless Alert TP Specific LED Indications
Wireless Alert T and TH:
Wireless Alert T/TH Specific LED Indications
All Wireless Alert Devices:
Wireless Alert LED Indications

What should I do if I am not receiving emails?

  • Ensure that you clicked the confirm button in the confirmation email you received after setup
  • Check your junk mail folder (if Wireless Alert emails are appearing in here, check your email account's spam setting and ensure that no-reply@wireless-alert.com is a trusted sender. You may need to check your email provider's guidance on how to do this).
  • Check your Wireless Alert's Wi-Fi connectivity by trying to set the device up again.

How will I know when my Wireless Alert's batteries need replacing?

  • You will receive a notification email when the battery level is low.

How do I replace the batteries in my Wireless Alert?

  • Carefully prise the front of the casing off and replace the 2 x 1.5V Alkaline LR03/UM4/AAA batteries, ensuring the correct orientation.Replacing Wireless Alert Batteries Image OneReplacing Wireless Alert Batteries Image Two

Can I replace the probe/sensor on my Wireless Alert?

  • Some Wireless Alert models include a sensing element on the end of a cable. These probes/sensors are not user-replaceable.

Is the Wireless Alert waterproof?

  • No, the Wireless Alert device is not waterproof. However, if the model you have includes a sensing element on a cable this part may be waterproof, please refer to the device-specific datasheet for this information.

Does the Wireless Alert record data?

  • No, Wireless Alert devices are not data loggers, they are an alert system. However, they are capable of reporting summary data including minimum, maximum and average readings, as well as battery level, the number of alerts experienced, and the total time spent in alert mode. These summaries are reported via email notification and can be configured for daily, weekly or monthly frequency.
  • If you are looking for a device to provide automatic, long-term data logging, we offer an extensive range of Wi-Fi connected data loggers to help you remotely monitor temperature and humidity in a range of applications.